Privacy and Cookie Policy
Introduction
Indago Development is committed to safeguarding your privacy and ensuring that your personal data is protected. This Privacy and Cookie Policy explains how we collect, use, and protect your information when you visit our website, use our services, or interact with us in any way. It also outlines your rights under the UK General Data Protection Regulation (UK GDPR) 2018 and related legislation.
Information We Collect
We may collect and process the following types of personal data:
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Personal Details: Name, address, email address, phone number, job title, and organisation.
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Professional Information: Training records, certifications, and areas of expertise.
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Financial Information: Payment details where necessary for processing transactions.
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Website Usage Information: IP address, browser type, pages visited, and other analytics data collected through cookies.
How We Use Your Information
We use your personal data for the following purposes:
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To provide our social care training services, including enrolment, attendance tracking, and certification.
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To process payments and manage billing.
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To communicate with you, including responding to enquiries and sending updates about our services.
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To improve our website and services by analysing usage data.
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To comply with legal obligations, such as record-keeping requirements.
Legal Basis for Processing
We process your personal data under the following legal bases:
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Contractual Necessity: To provide the services you have requested.
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Legitimate Interests: To improve our services, communicate with clients, and maintain business operations.
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Legal Obligations: To comply with applicable laws and regulations.
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Consent: For sending marketing communications where you have explicitly opted in.
Sharing Your Information
We do not sell or rent your personal data. However, we may share your data with:
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Trusted third-party service providers who assist us in delivering our services (e.g., payment processors or IT support providers).
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Regulators or legal authorities if required by law.
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Professional accreditation bodies if necessary for your certification or compliance purposes.
Retention of Data
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law. For example:
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Training records may be retained for compliance with industry standards.
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Financial records will be kept in line with tax and accounting regulations.
Your Rights
Under the UK GDPR, you have the following rights:
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Access: Request a copy of the personal data we hold about you.
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Rectification: Request corrections to inaccurate or incomplete data.
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Erasure: Request deletion of your data where appropriate.
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Restriction: Request limitation of how your data is processed.
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Data Portability: Receive your data in a structured, commonly used format.
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Objection: Object to processing based on legitimate interests or for marketing purposes.
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Withdraw Consent: Withdraw your consent where processing is based on consent.
To exercise your rights, please contact us using the details below.
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and analyse website traffic. Cookies are small text files stored on your device.
Essential Cookies: Necessary for the functioning of our website.
Analytical Cookies: Help us understand how users interact with our site.
Marketing Cookies: Used for personalised advertising (if applicable).
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may impact your experience on our website.
Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. This includes secure servers, encryption, and regular data protection training for staff.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their policies.
Updates to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy and Cookie Policy, please contact us at:
Indago Development
Beech House, Brotherswood Court, Great Park Road, Bristol, BS32 4QW